FiveNudge sends every patient a WhatsApp thank-you, a direct Google review link and one gentle reminder, automatically, from your clinic's own WhatsApp number. Your front desk adds the patient's phone number after the visit; FiveNudge handles the timing and the asking from there.
Clinics have a specific version of the review problem. Patients leave happy, but the front desk is juggling the next patient, the phone, and the insurance paperwork. Asking for a Google review, the one thing that would actually grow the practice, is always the task that gets skipped.
The problem: your reception desk is too busy to ask every patient
The pain isn't unhappy patients. It's happy ones nobody asked. Three things repeat across clinics we've spoken to:
Reception is booking the next slot, not typing out a review request by hand.
Even when someone remembers to ask, follow-up reminders almost never happen.
A clinic seeing 40-50 patients a week might get 2-3 new reviews a month, if that.
How FiveNudge fixes it for clinics
The fix is to make the asking automatic, not another task for a busy front desk. Here's the flow:
- After the patient's visit, add their name and phone number to FiveNudge from your phone, a few seconds, or connect your billing software via webhook (Zoho, Vyapaar, Tally and Excel work through a free Zapier, Make or Pabbly account) so it happens automatically.
- FiveNudge sends a warm thank-you on WhatsApp, from your clinic's own WhatsApp number.
- The next day, it sends a direct link straight to your Google Business Profile review page, one tap, no app to download.
- If they haven't reviewed yet, one gentle reminder follows. Then FiveNudge stops automatically the moment they review or opt out. Never more than that.
₹499/month for up to 150 patients, WhatsApp fees included, billed via UPI with a monthly GST invoice. FiveNudge connects through WhatsApp's official Coexistence feature, so the WhatsApp Business app your clinic already uses for appointment reminders keeps working exactly as before, on the same number.
Why WhatsApp beats email or SMS for patient review requests
Patients rarely check a clinic's marketing email between visits, but they read WhatsApp within minutes. That gap is the whole reason review requests fail or succeed.
| Channel | Typical open rate | Fits a clinic when... |
|---|---|---|
| 20-30% | Patients gave a work email they rarely check | |
| SMS | 90%+ | Patients are outside India or SMS-first by habit |
| 90%+ | Patients are in India, where WhatsApp is the default inbox |
Clinic FAQs
Can FiveNudge integrate with our clinic management or billing software?
There's no dedicated PMS or EHR integration yet, but if your clinic's billing software can send a webhook when a bill is settled, connect it directly and the review flow starts automatically. Zoho, Vyapaar, Tally and Excel connect through a free Zapier, Make or Pabbly account, no coding needed. Otherwise, add the patient's phone number by hand after their visit, which still takes a few seconds.
Will this replace or disrupt our clinic's existing WhatsApp Business app?
No. FiveNudge connects through WhatsApp's official Coexistence feature. Your clinic's WhatsApp Business app keeps working exactly as before, on the same number, for appointment reminders and patient chats, and you can disconnect FiveNudge any time.
Is it appropriate to ask patients for Google reviews?
Yes. Google explicitly allows businesses to ask customers for honest reviews. What is not allowed is offering incentives, writing reviews yourself, or filtering out unhappy patients, and FiveNudge is built so a clinic never crosses those lines.
What happens to patient phone numbers we add?
Numbers are used only to send the thank-you, review link and reminder sequence over WhatsApp's official API. FiveNudge does not sell patient data. Full details are in our privacy policy.
What does FiveNudge cost for a single clinic?
The Starter plan is ₹499/month for up to 150 patients, WhatsApp fees included, billed via UPI with a monthly GST invoice. There's a 14-day free trial, no card required.
Give your reception desk its evenings back
Add a patient's number once. FiveNudge asks, waits, and reminds, automatically, from your clinic's own WhatsApp number.
Start free · 2-min setup14 days free · ₹499/month after · Cancel anytime